Same request, every eligible job
The process is consistent instead of based on who you think might say something nice.
04 · After the job is done
Ask every eligible customer the same honest question.
After a completed job, send a neutral feedback and review request consistently to every eligible customer—without a rating gate, positive-only branch, or incentive.
The job is fresh. That is the right time to ask. The customer decides what to say and where to say it. We do not hide the unhappy ones or route people based on a score.
Why this exists
You meant to ask. Then the next job started.
Consistent review requests are boring admin work, which is exactly why they get skipped. Marking a job complete can start the same neutral request for every eligible customer and stop the guesswork.
What it changes
The useful parts. No feature soup.
No rating threshold
There is no five-star gate, sentiment filter, or private detour for criticism.
Limited reminders
A small number of reminders can go out while the job is still recent.
Clear opt-out
Text requests are sent only where allowed and STOP is honored.
How it actually works
From setup to a real customer conversation.
Job is marked complete
The customer becomes eligible under the same rules used for everybody else.
Neutral request is sent
The message asks for honest feedback and offers the same review path.
A limited reminder may follow
If there is no response, the system can send a small number of reminders.
The customer decides
They choose whether to respond and what to say. No incentive. No filtering.
What is included
Enough to use. Not enough to need a software degree.
The exact setup follows the business, but this is the working scope behind the service—not a pile of vague “optimization” line items.
- Neutral completed-job request
- Consistent eligibility rules
- No rating or sentiment gate
- Limited reminder sequence
- Google review link setup
- Private feedback capture without blocking public choice
- SMS consent and STOP handling
- Optional matching print/QR card
Good fit
Yep.
You finish real jobs, want a consistent way to ask for honest feedback, and are willing to hear what customers actually say.
Bad fit
Nope.
You want to screen out criticism, buy reviews, offer incentives, or only send the link to customers you think will leave five stars.
Questions people actually ask
Straight answers before the sales call.
01Can we only ask happy customers?
No. The workflow is designed to send the same neutral request to every eligible customer, without rating or sentiment gating.
02Can we offer a discount for a review?
We do not build the system around review incentives. The clean approach is a neutral request with no reward tied to the rating or review.
03How many reminders go out?
We keep the number limited and set the timing with you. More messages are not automatically better.
04What if somebody has a complaint?
You can respond and fix what is fixable. Their feedback is not hidden, suppressed, or held behind a score.
Want to see completed-job feedback in the real workflow?
Bring the ugly website. We have seen worse.
We will look at what you have, show you the useful parts, and give you a straight answer about what is worth fixing. Twenty minutes. No 90-minute pitch deck.
Book the 20-minute demo