04 · Survey first. Then ask.
After a finished job, survey the customer first. When they are fully satisfied, make it easy to leave a public review. If something is wrong, send the feedback to your team so you can follow up.
Happy customers should have an easy path to review you. Customers with a concern should have an easy path back to your team.
Why this exists
A short satisfaction survey tells you whether the job landed well. Fully satisfied customers can move on to the review request. A concern comes back to your team while there is still time to address it.
What this looks like
The funnel starts on your survey system. A five-star response opens the public review request on a real site. Lower ratings stay in the feedback workflow so your team can follow up.
After the job is marked complete, the customer gets one clear satisfaction question in the survey system we set up for you.
When the customer says the experience was five-star, the next screen asks whether they will share that experience publicly.
The button opens the connected public review site. The customer chooses the rating there and writes the review themselves.
How it actually works
Finishing the job starts the customer-satisfaction workflow.
A short message asks whether they are fully satisfied with the completed work.
Satisfied customers get the review link. Concerns go back to your team for direct follow-up.
Survey responses, review activity, and private feedback remain attached to the customer and job.
What is included
Set the trigger, ask the satisfaction question, connect the review destination, route concerns, and keep every response attached to the job.
Good fit
You finish real jobs, care whether customers are satisfied, and want a consistent way to turn great experiences into more reviews.
Bad fit
You want bought reviews, rewards for specific ratings, fake feedback, or a setup that ignores the rules of the review platform.
Questions people actually ask
The customer gets a short satisfaction survey. A fully satisfied customer can continue to the public review link. A concern is sent to your team for direct follow-up.
Their feedback stays private and your team is notified so somebody can respond, understand the problem, and fix what is fixable.
We set a short reminder sequence with you and stop it when the customer responds or opts out.
No. Review-platform rules differ. For Google, the workflow must not selectively solicit only positive reviews, so we use the compliant version while keeping the satisfaction survey and private follow-up.
Want to talk through this setup?
We will show you the setup, answer your questions, and tell you where it helps—and where it does not.
Talk through the review funnel